From the moment we arrived, our experience at Palafitos Overwater Bungalows was extraordinary. Every detail was handled flawlessly, allowing us to fully relax in paradise.
Aldo, our daytime butler, was incredibleâhis attentiveness and warmth made our stay effortless. In the evenings, Enrique seamlessly continued that exceptional service. Alberto, the bellman and resort driver, always greeted us with a smile, ensuring smooth transportation. Berta, our daytime maid, kept everything immaculate, while our night maid created a cozy, restful space. Leonardo, our room service server, delivered each meal with professionalism and warmth.
The property itself is breathtakingâstunning views, luxurious accommodations, and world-class dining. Every aspect is designed for pure relaxation. From private limo pickup at the airport to a personal escort back to our gate, the service was flawless.
This was a once-in-a-lifetime experienceâabsolute luxury in an idyllic setting. If youâre seeking the ultimate getaway, this is it. A bucket-list destination that exceeded every expectation.
The staff were excellent and made up for anything not great in the bungalow. Butlers Yasser, Aimee and Daniel were special.
The food at the Palafitos was exceptional.
Palafitos was an unforgettable experience!!! The beach is shallow so the waves are never big. Staying on the water is magical. The Palafitos area is "quite luxury" style.
EVERYTHING is designed to make sure you have a relaxing experience. The restaurant is wonderful. Though there are other restaurants on the property, we only visited the Caribbean once, and it couldn't even compare to Palafitos.
You can have your lunch brought to you to your Bali bed. Having breakfast on our balcony was delightful.
Having a butler was a nice touch.
Fernanda was very attentive!
Alberto was very friendly and helpful, remembered everyone's name. The beach attendant stole the show-Outstanding, excellent!!!
He definitely loves his job. Made our stay extra special!!! Palafitos restaurant breakfast and lunch manager was so kind and went an extra mile đ ALL Palafitos staff were next level, compared to other resorts we stayed at. There was seaweed, but they work SO HARD to get rid of it.
It's going to be hard to beat this experience. Thank you Palafitos!!!!
Loved our stay at Palafitos. Pros: the service is excellent. Very, very nice staff. Our Butlers were over the top amazing. My favorite drink is Dr Pepper. Fernando went out of his way to deliver bottles to our room. William always made sure our breakfast was delivered to our room each morning. Eating on the deck overlooking the ocean was a favorite. Cannot get any better than the bungalows. The private deck and plunge pool was so nice. Used the outdoor shower. Just a step into the beautiful ocean. The beaches were clean. Our butlers made sure there was a Bali bed available for lunch and an afternoon siesta. No stress in getting the perfect beach location. Service on the beach was amazing. Food was great. This is the place for you if you have allergies. My husband is gluten allergic. All menu items were labeled. Staff always asked about allergies and assured us when the food was delivered that it was in fact gluten free. Sooo nice. All the food tasted great. Never had a bad meal. Most quiet and relaxing resort we have ever been to. Our butler helped us book a tour of Tulum ruins through Lomas. Very easy process and we were able to design our day and had a tour guide, Jesus Huet, all day to ourselves- was excellent! Cons: not really a con but just a note- the butlers are so attentive that they come around a lot during the day. Use the âdo not disturbâ door hanger if you do not want to be disturbed. Nothing bad to say about Palafitos. Would definitely come back!
There is nothing to dislike about this place from the time you arrive until the time you car picks you up.
The staff and facilities are second to non and I will return
I must say this was one of favorite trips! Always wanted to do this and just decided it was time. Canât say enough about the accommodations, atmosphere, service, food, and friendly staff. The grounds people worked so hard everyday to keep it beautiful. Includes private airport shuttle to pristine Maroma Beach with access to your personal cabanas available with picnic lunch. Plus you have access to all restaurants, bars, and pools at adjacent sister property, El Dorado Maroma. Our bungalow included several glass bottom floors, stocked minibars, and anytime free room service for breakfast, lunch or dinner on your balcony (complete with private infinity pool, outdoor shower, lower deck with direct stair access to the beautiful blue water) and your personal butler to help with all reservations and requests. Completely pampered. Best EVER!
What an absolute incredible experience to get away and be spoiled by wonderful people. The bungalows are beautiful and clean. The staff is very accommodating! Shout out to Alberto, Daniel and Janet who accommodated all of our needs and wants. The Palafitos restaurant hands down the best restaurant at Maroma Beach! The beach itself is serene and breathtaking. I can keep going on and on but I HIGHLY recommend you see it for yourself. Def worth it!
Tip: book on Black Friday, travel Tuesday deal!
The over the water bungalows were incredible. The room was beautiful and the service was top notch. The staff was so friendly and so accommodating. It was the experience of a lifetime and it was made so much better by everyone and everything. Thank you
the best experience for your money in cancun and playa del carmen combined, we stayed at the overthe water bungalows and they were incredible
the food was amazing, our 2 butlers william and yazer were outstanding, they brought to our terrace over the ocean and our private pool everything and anything we needed, from food, drinks floaties, champagne , water etc
the experience of a bungalow over water where you ahve your own private pool and privacy, as well as walk down to the beach facing the sunset everyday was breathtaking. our new favorite place in the cancun area, and we have stayed in about 25 top of the line 5 stars properties in this area thru the years
Absolutely the best staff and service, we travel and have traveled extensively from adventures ( Antartica, safari, Kilimanjaro ) to relaxing ( Viking River Cruise, all over Europe. S America ) ....treat yourself and go here.