Secrets Bahia Mita Surf & Spa - All Inclusive - Adults Only

I liked the customer service of their staff

Séjour romantique de 6 nuits, Début du séjour le 10 juil. 2021

Avis voyageur Orbitz vérifié

FALSE ADVERTISEMENT AND DIDN'T MEET EXPECTATIONS

We booked the resort during their sneak peek period as a soft opening so we were understanding if something wasn't perfect or if there was some improvements that needed to be done. We were fairly disappointed in our stay. We booked it for our honeymoon and honestly would've had a better time in the states. 1. We arrived at the hotel at 1:30 pm. Didn't get our room until 5:00! They kept telling us someone is checking on our room. Imagine how frustrated it was to just keep waiting after a long flight. 2. Tell told us to go grab something to eat while we wait. We were told there were a few restaurants that was open. After being turned down couple restaurants, we ended up to the only one that's open, a snack bar with lines wrapped around the room to waited for our hot dogs! 3. Room was ready. We booked a single bed but two queen bed. The jacuzzi was dirty and did not work! There were dead bugs and what looks like sand and dirt on the bedroom. NOTE: we ended up not using it after asked multiple times to have it cleaned. 4. We are under the impression when it said "Adult Only' it means no kids in sight. Well, the resort is a horseshoe shape, Secrets is on on side and Dreams is on the other. We share the lobby and restaurants. Not what I was expecting! 5. CONSTRUCTION NOISE!! We were hearing all the drilling and hammering the whole time we were there. The resort wasn't done! Definitely not the relaxing atmosphere we were hoping for! No rooftop lounge

Séjour de 5 nuits, Début du séjour le 5 juil. 2021

Avis voyageur Hotels.com vérifié

My partner and I stayed at the resort from July 3-6, 2021 and had booked the Preferred Club Junior Suite Ocean View King. Hotel check in time started at 3PM, and with the way our flight lined up we arrived at the hotel at 4pm. Upon check-in, they said our room was not ready and to get a drink a comeback in 20-40 minutes. When we came back the room was still not ready, so we went to go grab a bite of food. All sit down restaurants were closed at 6. We waiting in a line for 40 minutes at their only food option at the pool. After eating we went back upstairs and finally at 6pm we were given our room key. When we walked into the room we noticed preferred club items missing from our room and something seemed off. We went onto Expedia.com and looked up our room type and learned they had assigned us semi ocean view room that was not in the preferred club tower. We engaged the front desk staff and asked to speak to their manager. There was no manager on duty, but the front desk personal, Marco, who checked us in was their supervisor. He informed us that the room we booked was unavailable due to water damage from rain. They had no other rooms in a preferred tower At no time during initial check in was this information provided, and he just gave us a downgraded room in the hopes of us not noticing. Marco assured us that the hotel staff would be informed of this issue and that we would be provided the Preferred Club Amenities. This never happened and we were denied when we called to ask

Séjour romantique de 3 nuits, Début du séjour le 3 juil. 2021

Avis voyageur Expedia vérifié

Luis, Séjour de 3 nuits, Début du séjour le 12 juil. 2021

Avis voyageur Hotels.com vérifié

Séjour de 7 nuits, Début du séjour le 3 juil. 2021

Avis voyageur Expedia vérifié