Hotel Tulijá Express Palenque

The hotel doesnt have a swimming pool available because they are buildind a new one. The whole purpose of that day for me was to relax and write in the outside, I could not do it because there was also not wifii that works. They said it was like that in Palenque but they end up sending me to another other to use their swimming pool and their wiffi worked perfectlly. They are all excuses and the service and attitud of people working there is terrible.

Great hotel, good value. Other reviews had been critical and I was wary of booking the hotel. However the staff were very helpful and we didn't strike any problems at all in that regard. Sadly the wifi is a big let down , it's not that great to be honest. And the room keys would lose thier code almost daily, got to the point the reception staff would recode each key as we came in each evening. Airconds worked great and when the new outdoor areas finished it will be great place Both our roo s were clean and well equiped, a fridge would have been nice, two bottles of water supplied each day. Close to a supermarket and other shops. It's a bit hard to find as signage s to easy to spot Parking was never a problem Verall very happy

The surly receptionist (Barbara) gave us a very unfortunate first impression. However the delightful concierge stepped in when she saw there was a problem and helped out. We had selected this hotel because it had a nice looking pool and we thought it would be great to enjoy the pool after a hot, muggy trip to the ruins. The pool was closed because of renovation, and the whole hotel was in the process of renovation. We got a free breakfast to compensate, but a free breakfast is no compensation for the lack of a pool and workmen hammering away all day. Parents of young children must beware because there is no bannister on the outside of the first two flights of stairs and a toddler could easily fall off the stairs resulting in serious injury or worse. When we got to our room there was no hanging rail, drawers or shelves. We went back to the surly Barbara who shrugged her shoulders and again the lovely concierge intervened and we were given the room next door which had been fully renovated and had a fitted unit with rail and shelves. The room itself was spacious and comfortable, though the bed was a little hard, the shower lacked pressure and hot water took ages. No plug in the basin. Room was very clean and though the dinner was very mediocre, breakfasts were good, especially the second day when there were fewer people and they cooked the eggs to order. The wifi is dreadful, you can just about manage to send an email but anything else is either unsuccessful or takes an age.