El personal es muy amable y las instalaciones en general buenas. La alberca no funcionĂł durante nuestra estancia, los primeros 2 dĂas estuvo sucia y frĂa. Posteriormente limpia pero sin climatizar. No hay servicio de bar en la alberca.
The rooms are spacious, comfortable and clean. Everything is quite new, a bit tacky but not overwhelming.
The problem is the staff, they canât seem to make an extra effort to make you comfortable or solve a situation. Even with the simplest things. They offer early check in, with a cost, but because there was a large group asking for it they decided to cancel it for everyone.
We were going to a wedding and instead of facilitating our stay we had to change clothes in a restroom at the wedding venue, stash our luggage in the car and check in the hotel at 11pm. They could have had larger profits but could not make an effort to accommodate us.
At breakfast the waiter was very polite but unable to make a simple request to serve the whipped cream on the side instead of on top of the bread.
Overall our stay was nice but it could have been great. Lots of people go to Cuernavaca for weddings. I hope their service and flexibility improves.
Desafortunadamente no fue lo que esperĂĄbamos. Las fotos que publican en internet no corresponden a la realidad del hotel. EstĂĄ bastante deteriorado. AdemĂĄs el personal recepciĂłn no fue precisamente amable. Llegamos a las 13:00 horas y no nos daban el cuarto hasta las 15:00 a pesar de estar vacĂos y tener la habitaciĂłn lista. Pedimos entonces dejar el equipaje y pasar al baño del lobby y no lo tienen permitido. Tuvo que llegar un supervisor para atendernos al respecto. No lo recomendamos.