Overall Impression:
The stay was enjoyable, but I’m unsure if it was worth the cost, as I’ve experienced better resorts at a similar price point.
Highlights:
Entertainment: Incredible shows and activities, including karaoke nights, mariachi bands, dancers, and more.
Service: Quick and efficient room service, attentive housekeeping, and friendly servers.
Amenities: A wide range of options for a staycation, including classes, a gym, tennis courts, a café, a spa, and spacious rooms—our junior suite was more than enough for two people.
Dining: The Italian and Asian restaurants were excellent! (Note: The hibachi experience requires reservations.)
Areas for Improvement:
Room Issues: The room had a persistent moldy smell, requiring constant use of a fan and incense to manage it.
Food Quality: Surprisingly, the Mexican cuisine and taco options were underwhelming, which is disappointing for a resort in Mexico. Vegetarian options were limited, both in restaurants and room service.
Towels: Getting towels often involved a 20-minute or longer wait, which was frustrating.
Seating: The number of chairs was insufficient for the number of guests. To secure a chair, we had to reserve one as early as 9 AM.
VIP Credit: The $200 VIP credit coupon felt misleading, as services cost $180–$300, and only $40 could be applied per service.
Shared Spaces: Guests from the sister property, Secrets Resort, often used Breathless pools and beach chairs, further contributing to overcrowding.