Alaya Tulum

Everything was amazing from the service to the location. I can’t say enough about this place.

Alaya has some of the best service you can ask for. Truly everyone went above and beyond to not only make us comfortable, but truly pamper us. Restaurant reservations, setting up our beach area, bringing us food and drink anywhere on the property, holding our breakfast while we did yoga - you name it and they were service with a smile. Plus, they remembered our coffee preferences and even made us custom juices when we wanted something off-menu. The resort itself is beautiful and peaceful and in the best part of town. I'd go back again in a heart beat.

We stayed at Alaya Tulum for my husband's 40th birthday, we were with our 19-month old daughter, and had the most amazing experience! Got the beach front room, which was totally worth it, as the whole hotel is magical, but waking up to the sight of the sea is hard to beat. The hotel has a restaurant with delicious food, the service was great, employees are friendly and always ready to help. They went above and beyond to make sure our stay was amazing. The hotel was very well-kept, and my only complaint would be that the shower water never got warm, which wasn't ideal since we were traveling with a toddler. Overall very pleased with our stay, and would absolutely be back!

It is a very exotic hotel with amazing service.

It’s not a kids friendly place. Everyday there was cockroaches in our room.

Beautiful, modern tree houses right on the beach. The staff were super friendly and the yoga sessions offered on property were great.

The hotel itself its lovely. Great beach and villas. Seaweed gets cleaned every day. We were very happy with our family villa with a bunk bed. The area isn't great though. You get good few restaurants and shops nearby but it's all at very busy road with no footpath or lights at evening time. It's not safe to walk at all and traffic there gets crazy for such a small side road. Lots of construction work happening in the neighborhood. We wouldn't come back beacuse of this. Also, we tought the restaurant in the hotel and most places on the area are overpriced. Don't get me wrong food was lovely but €50 for breakfast for two adults and a 6 year old its way too much to be paying every day. Service in the hotel could be better based on what you spend per night.

Perhaps our expectations are just in not in line with Tulum, but air conditioning wasn’t working well and they turned off an hour before we checked out, bathroom was extremely smelly, stairs to the room were extremely uncomfortable. But the food at the restaurant is great. Service is great as well.

Loved everything about the hotel except that there was no AC during the day - its only on from 6 PM to 10 AM. This was fine most days, but on the last day we had earlier plans in the evening and I was sweating just sitting inside the room. For the ladies - its impossible to get ready when its 95 degrees out and you don't have AC. Service from all staff was incredible and the food was also great. We had breakfast everyday here, drinks on the beach, and dinner one night. All were above expectations. However, due to the lack of AC during the day we would not stay here again. Given we stayed in peak July so it was mid 90s everyday and maybe other times during the year the heat is not as bad and the AC s manageable, but still.

Amazing!!! We loved every minute of our stay here! Wish we would have splurged and got a room closer to the beach but that was on us and not the hotel! The grounds are incredible and the service is even more amazing!!! Great location to walk to everything. The seaweed is something that is unavoidable but I felt that it was much less in front of Alaya! We will be back, couldn’t be soon enough!