Áurea Hotel & Suites

TV wasn't working, leak in the bathroom notified the front desk, NOTHING was done about it. Stayed for 10 nights, and you only get 1 coffee bag, if you want one daily you have to pay for it, yet they replenish all of the toiletries daily whether you use them or not. It seem like they don't empower their employees to make decisions to make guests feel welcomed. Asked for the general manager to get a hold of me, by the second day in, and never happened.

AS always, we totally enjoyed our stay!!!!! From the moment we arrived until we left, everything was a perfect!!!

The staff were amazing, friendly and helpful. The rooms were very spacious and very comfortable. The only downside were the curtains too much light passed through.

We stayed for over a week. The room was very clean and comfortable. Service was great. Will definitely rebook the next time we are in town!

The hotel was very pleasant. The staff, especially Christian and Guillermo were very pleasant and helpful. The restaurant buffet was very nice. The only thing I would request if staying there again would be for another chair in the room. The single chair meant one person had to sit on the bed or bench which was not comfortable for long periods. The garden area was very pleasant. The internet was very slow but over all the hotel was excellent.