Áurea Hotel & Suites

We have stayed at this hotel for several years, since the new management has taken over the service and attention have quickly gone downhill. I sent an email to management and received no reply or even acknowledgment. This last visit will be our last!! We have a dog who always enjoyed staying there and the old staff knew him well. Now it is totally indifferent to service and care. My husband was ill, we tried to check in early, we understood and waited for the room, and waited, and waited, no one assisted. After the regular check in time, I went back to the desk, with three employees chatting, to ask when we could check in. Oh, they said the room has been ready for about an hour!!! They couldn’t be bothered to come out of the reception area to advise us (while we waited in the car outside for an hour and a half to tell us the room was ready while my husband was very ill), this is not good service. After that everything went downhill! We will not go back!! After five years of using this hotel, WE WILL NOT GO BACK!!!

The Hotel is very nice... good service, friendly staff. The first night i was so tire and drunk that everything was normal, but the second and third nite i realized how uncomfortable was the bed (very hard bed and pillows) To me that's a very essential factor to rest. But my biggest disappointed was on the second nite, the was some kind of construction/ room-repair next door in the morning, with grinders, drilling and hammering. (Remember those hotels are made of cement/concrete) i made the mistake by not calling the clerk. I put some headphones but i can still hear the noise.

Room was ok but several small details piled up to make less than pleasant stay. The card for the safebox failed once, the buttons of the telephone had to be pressed really hard in order to work, and some other minor inconveniences. However the real issue I had was when I booked a tour to Chapala, I had to wait one hour for the transport to come to pick us up until the girl at the reception came to tell me that her colegue forgot to book my tickets!. I had to rent a car to be able to move around after that. Overall a good enough hotel but they need to improve the quality assurance in the rooms and staff service.

This is a really nice hotel. It felt like a resort property. My understanding is that they recently remodeled and expanded. Everything seemed to be in good condition and the pool area was nice as well. Staff were friendly and helpful. Price was very reasonable (about 80 USD per night). They had a full (hot plates, meat, fruit, breads and pastries) breakfast buffet as well (about 7 USD). This was my first trip to the Guadalajara/Zapopan area, so I can't compare this to other hotels, but I would definitely stay here again.

TV wasn't working, leak in the bathroom notified the front desk, NOTHING was done about it. Stayed for 10 nights, and you only get 1 coffee bag, if you want one daily you have to pay for it, yet they replenish all of the toiletries daily whether you use them or not. It seem like they don't empower their employees to make decisions to make guests feel welcomed. Asked for the general manager to get a hold of me, by the second day in, and never happened.

AS always, we totally enjoyed our stay!!!!! From the moment we arrived until we left, everything was a perfect!!!

The staff were amazing, friendly and helpful. The rooms were very spacious and very comfortable. The only downside were the curtains too much light passed through.

We stayed for over a week. The room was very clean and comfortable. Service was great. Will definitely rebook the next time we are in town!

The hotel was very pleasant. The staff, especially Christian and Guillermo were very pleasant and helpful. The restaurant buffet was very nice. The only thing I would request if staying there again would be for another chair in the room. The single chair meant one person had to sit on the bed or bench which was not comfortable for long periods. The garden area was very pleasant. The internet was very slow but over all the hotel was excellent.