Property needs to be upgraded , why come on vacation to have back pain from extremely uncomfortable bed , horrible small sleeping pillows. Jacuzzi room is a complete lie. Donât let the pictures fool you jacuzzi is outside in the bushes, not usable smells HORRIBLE. Security watches you like a hawk , felt very restricted not free and friendly . Drinks are horrible watered down and super sweet. The food is the only thing that was really enjoyable. There are options for everyone. Will not be returning
The property was awesome, just a bit too much walking for me. The rooms and infrastructure itself could be updated. The mattresses must be replaced and the hot tubs in the penthouse should be updated as well.
Loved the staff and the amenities, The Mediterranean restaurant and the 24/7 restaurant were God awful, but the Japanese and the seafood place were incredible. Very positive experience overall especially for a first timer. Would go back. The property was a tad bit outdated, but still good.
The best place to stay at in Riviera Maya. If you stay at a Bahia principe resort, you automatically get access to their other 3 resorts, enjoying more dining and entertainment options than you would at any other resort; and still under the âall inclusiveâ category.
The staff puts a lot of attention to details. For example: I was surprised that because my husband bought some medicine for the stomach at their pharmacy, the staff followed up with us to make sure he was ok, they set up a âbland dietâ for him through our stay, in case he wanted to use it; it was truly exceptional service.
We will definitely keep coming here in the future.