This was the best hotel experience Iâve had. We stayed a few months ago, but it didnât save my review I guess. The staff are amazing, literally 12/10 service. The location is fantastic, with a very nice beach and great food/drink options.
I felt it was way too expensive for the property. Was not impressed. The breakfast was inadequate. A continental breakfast as offered at no charge with our room but I was charged $5 USD for ordering tea! Do not recommend this place.
it was my first time in Tulum and I have to say it was incredible, the rooms were so beautiful and big we got the ocean view and let me tell it was breathtaking. the stuff was very friendly and the food and drinks were delicious. I would for sure stay there again..
Bugs were everywhere. In our bed, on the curtains, inside the little personal pool, on the furniture, etc. Everywhere! I have been waiting to post my review for some time, just to give Tago a chance to right there wrong but of course they didnât. The pictures were beautiful online, but one thing that they donât show are all the different species of bugs that comes along with your room. Absolutely no one wants to see bugs crawling on their bed and within our first hour of arriving to our room my wife sees two tiny little bugs wiggling across the sheets. I actually surprised her with a trip to Tulum for her birthday, so this was her special trip and Tago Tulum definitely ruined the first 2 days of it. I took pictures and videos of the bugs and showed the staff. They kind of blow it off and said that they would solve the problem while we went to grab some lunch. Once we got back to our room, we still seen bugs crawling on our bed. So I called down and asked for the staff to come look. They came and basically said âOh youâre in the jungle, there will be bugs.â He flicked the bugs off our bed and that was itâŠWHAT!!! As it got darker outside, more bugs started to show up inside. It was the worse night of no sleep. The next morning we checked out and booked at the Hilton resort and it was extremely beautiful and absolutely no bugs in our room for the remainder of the trip. Tago Tulum refused to refund my money for the days we didnât stay at the bug infested hotel.
Oceanfront suite is incredible. Stayed here twice, now. Staff was very accommodating. Beachfront chairs and beds are always available and super comfortable. Cold AC, beautiful views, great staff. Canât recommend this place enough!
The hotel is wonderful with two exceptions. The continental breakfast is terrible. The beach attendants are not there early enough. Other than those things, it is fabulous.
This place is a magical escape right to the beach! The service was so warm and genuinely great! From coming to the room with tea when they heard I was sick, to being genuinely happy to see us on their shifts (5 day stay). We stayed in the junior suite with the partial ocean view, which was more of a view than expected! The room was very romantic with the hot tub and double shower! Very comfortable bed! The beach is 76 steps away!! And then youâre at the beach club which has comfy cabanas and lounges as well as tables and chairs so you can enjoy dining with the full menu available! Sunset dinner on the beach?? The food was all very tasty and the margaritas were perfectly balanced. Everything was so clean and room service for everything we needed was quick! The location of the hotel is really great. Easy to get to fun restaurants and shops and a very short cab ride into central tulum.
Ok small and quiet hotel. Nice rooms with comfortable beds and good shower.
Service was slow, didnât have many food items on the menu. Food is not good.
Our check out was awful, at 6:30, having told them the night before it still took 45 minutes to check out. Their process includes taking pictures of the roomâŠvery frustrating when you have a flight to catch.
Its not in walking distance to the restaurants and shops down the street, need to get a taxi.
There are better choices in Tulum ,weâre not going back.