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Moon Palace Cancun - All Inclusive

4.5 star property
Luxury beachfront property with golf course, near Moon Palace Golf Club

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace Cancun - All Inclusive

Aerial view
Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar
Arcade
Ice skating
Reception
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Connecting rooms available
  • Airport transfer
Main amenities
  • Daily housekeeping
  • Marina
  • Golf course
  • On the beach
  • 16 restaurants and 11 bars/lounges
  • 9 swim-up bars
  • Full-service spa
  • 7 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Rollaway/extra beds available (surcharge)
The price is $545
includes taxes & fees
$447 per night
Dec 2 - Dec 3

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 969 sq ft
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 969 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 411 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 969 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

9 outdoor pools, pool umbrellas, sun loungers

Moon Palace The Grand Cancun - All-inclusive

Pool
Spa
Airport transfer
Free parking
8.4 out of 10, Very Good, (1314)
The price is $718
includes taxes & fees
$590 per night
Dec 15 - Dec 16
Moon Palace The Grand Cancun - All-inclusive
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About the neighborhood

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

What's nearby

  • Xoximilco - 9 min walk - 0.8 km
  • El Tinto Golf Course - 2 min drive - 2.3 km
  • Moon Palace Golf Club - 4 min drive - 1.5 km
  • Riviera Cancun Golf Resort - 14 min drive - 10.8 km
  • Delfines Beach - 15 min drive - 16.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

At Moon Palace Cancun - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga, and volleyball, plus you'll be just a 5-minute drive from Moon Palace Golf Club. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Momo Teppanyaki, one of 16 restaurants, serves Asian cuisine and is open for dinner. Other highlights at this luxurious property include 9 swim-up bars, a golf course, and a marina. The pool and helpful staff get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, German, Portuguese, Russian, Spanish

At a glance

Hotel size

  • 2036 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
  • This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 50+ Mbps)

Parking

  • Free uncovered onsite self parking
  • Free uncovered onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 16 restaurants
  • 11 bars/lounges
  • 9 swim-up bars
  • 2 coffee shops
  • Coffee/tea in a common area
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Golf lessons
  • Golfing
  • Mini golf
  • Kayaking
  • Windsurfing
  • Concerts/live shows
  • Evening entertainment
  • Karaoke
  • Shopping
  • Pool table
  • Foosball
  • Table tennis
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 16 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Golf course on site
  • Golf driving range on site
  • 7 outdoor pools
  • Designer stores on site
  • Arcade/game room
  • Bicycle parking
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Marina
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lockers available
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • 55-inch Smart TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory foam mattress
  • Free rollaway/extra bed
  • Travel crib

What to enjoy

  • Private indoor spa tub
  • Balcony

Freshen up

  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Free long-distance and local calls
  • Desk chair

Food and drink

  • Champagne service
  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Restaurant dining guide

Special features

Spa

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 26 per person (roundtrip)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children up to age 17 costs USD 26 (roundtrip)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a security system and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Does Moon Palace Cancun - All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Moon Palace Cancun - All Inclusive?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Cancun - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Cancun - All Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Moon Palace Cancun - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 26 per person roundtrip.
What are the check-in and check-out times at Moon Palace Cancun - All Inclusive?
You can check in starting at 3 PM. Check-out time is noon.
Is there an onsite casino at Moon Palace Cancun - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are both nearby.
What is there to do at Moon Palace Cancun - All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and volleyball, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, basketball, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. Moon Palace Cancun - All Inclusive also has 9 swim-up bars, a nightclub, and a waterslide, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Moon Palace Cancun - All Inclusive?
Yes, there are 16 onsite restaurants, featuring Asian cuisine.
Does Moon Palace Cancun - All Inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub.
Does Moon Palace Cancun - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Moon Palace Cancun - All Inclusive like?
Moon Palace Cancun - All Inclusive is a short 8-minute drive from Cancun Intl. Airport (CUN) and 9 minutes' walk from Xoximilco.

Reviews

8.2

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

David, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice service, nice hotel
irais, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Service
The staff is very attentive to all your needs and go out of your way to make your stay comfortable. Would recommend to everyone
Harjaskaran, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ambra, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

The Hotel is bit old and with the price of $520. It is expensive. The staffs are good and bad depending on who you dealt with. We got stuck in this hotel because Wetjet cancelled our flight. Dinning choice isn't a lot, food OK.
CHAK MAN ANDY, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We really enjoyed our stay at Moon Palace as this is and always is an amazing vacation option for us. Lots of activities for the kids, great dining options, and overall a favourite.
Ajit, 5-night family trip
Verified Expedia guest review

6/10 Good

Good enough if you catch it on sale
Stayed 5 nights. Check in was terrible. Took about 35 minutes and they didnt even have the room we booked available. We needed a room with 2 full or queen beds and they gave us 1 king bed and offered a small fold out cot. The room itself was ok. Outdated, and we found a dirty sock behind the bathroom door so the cleaning crew are average at best. Service at the pool side bars is hit or miss. Some of the bartenders were great and friendly while others couldn't be bothered. The food was very good. Even the buffet was amazing each night. The pool side food offerings were less amazing. They had a spot with “smoked” brisket, but they definitely do not know how to smoke a brisket. Tough and chewy and no smoke ring. They also had a pool side pizza spot that was edible but nothing memorable. The entertainment staff worked very hard to make sure that the guests were having fun. They had pool and beach side games and nightly shows that were also fun. The property is huge and getting around requires waiting for golf carts or walking alot. Overall it was fine but we wouldn't go back again.
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mildred Rosalia, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great service. Peaceful place. Great food.
Raphael, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Very interactive.
Sherma, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Best resort in CANCUN except one problem force u to take membership and waste ur 3 hours
Ajay, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

amira, 7-night trip
Verified Expedia guest review

8/10 Very Good

My family and I had an amazing time at the resort
Lillian, 5-night family trip
Verified Expedia guest review

6/10 Good

Want to report horrible incident at Momo Tepona we had disgusting experience. This was a hibachi place and while the chef was doing his presentation, we saw a cockroach crawling over the entire counter. I made the server aware of this and he immediately scooped up the cockroach and trashed it. The manager came and wiped down the counter and offered us to move to a new table. We were sharing the table with another resort family and they didn’t want to move so we just stayed put. As much as we tried, we could not enjoy the food and kept thinking about the cockroach incident in our heads. Anyways, we didn’t make big issue of it at the time, but went to guest services next morning to inform of the issue and the hotel associate apologized for the incident. We walked out of the office and were trying to have coffee in the breakfast area and the guest relations associate comes over and offers us $50 credit on the bill as their apology for the incident. This we felt was very insulting. We are in hospitality industry and have guest upset for different things, and to retain them we go above and beyond when they are paying around $100 for their stay.. here we have paid thousands so try two rooms and we were offered $50. We just wanted to bring this to Expedia’s attention. We request that Expedia take proper steps to address this incident and provide proper customer service. Toral Desai
Ankur, 5-night family trip
Verified Expedia guest review

8/10 Very Good

It would have been an excellent stay until Margarita in pharmacy department did not let me buy Tylenol in a smooth and fast way late at night where I needed the most. She said my bracelet does not much my room and there’s nothing she can do. Her badge was also not in display and she was talking behind my back in Spanish to someone else. I suggested she talk to the management and that was the only time she send someone but was too long to wait. What she presented was not a 5 star treatment. Everything else was excellent except her service. Overall, good food and staff really went above and beyond in treating us like VIP’s.
LYNETTE, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Everyone and everything was great. Oscar was super attentive.
Daliana Zoé Ramos, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Shuttle and cart services were provided and were efficient. Drawbacks: 1. The check in takes 2 hours as the lines are always long. Some other ways of checking in needs to be considered to make the process less frustrating. 2. They provide reserve credit tht are not refundable or cannot be changed if for example you didnt get to use them 3.
Nickiesha, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Nice and safe place to stay. Very family friendly
Layla, 4-night family trip
Verified Expedia guest review

4/10 Fair

Property has lots of activities for kids and many good options to have dinner. Shows are really good as well! Sadly check in was terrible, very slow and they didn’t activated the keys the first time, VIP check in was never received. The guy at front desk was under training and he didn’t know very well how to process an Expedia VIP check in. The concierge at lobby is more interested in inviting you to a breakfast to sell you time share that to show you the benefits and activities to do at the hotel. In some areas like the pool bars my wife received bad service, it was very clear the preference to attend international tourist than Mexicans. In some international restaurants the services was very slow ( 20 mins) to serve entries or drinks. The golf carts that work as transfers internally took some times up to 20 minutes to pass, especially in the afternoon when you are out of the water park, when you are traveling with little kids this is terrible. I have seen better times at these properties before, today there are many things to improve. Disappointing.
JOSE, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Check in staff failed to program our room access bracelet
STEVEN, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Janice, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great destination
Eugene, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Julio, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

很多小孩玩的
Xiu Ping, 3-night family trip
Verified Expedia guest review

8/10 Very Good

The wait staff, bartenders, drivers, etc. are all wonderful and the property is great. There are a lot of great dining, pool, and beach options to fill a full week doing different things each day. The spa is nice and there are things to do like renting bikes, golfing, etc. The higher level service has gone downhill (I’ve been coming here for years) as the resort has grown. There were multiple times for very simple issues I was sent all around the resort to talk to different people. It would take me 30 minutes of going to 3 or 4 different offices for something as simple as getting our bracelets reset to access the room or make a reservation. They gave us a WhatsApp number for a “concierge” who was unable to help with anything directly, but just also kept directing me to different services around the hotel. It took up a lot of time to address really simple things. I’d stay here again, but would also consider trying a smaller similar resort where there is more personalized customer service.
Larson, 5-night romance trip
Verified Expedia guest review

General property information

Travelers Say
"The pools were great, tons of on-site restaurants to enjoy, paddle boarding on the waves was fun, had a great time"
Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM

More ways to book