The resort is very big and a good choice for families. This resort is a beautiful resort with 6 different hotels all in one.
The food at the buffet is good and clean but they donât have fresh juices and Their deserts are not that good. Also I didnât eat at their a la carte restaurants since it was all booked. Their free alcohol isnât something to crave for .
The pools are big and nice. The beach is okay but I would never go back in it cause I almost fractured my food since itâs rocky and u donât see it. The rooms are too outdated for this nice resort. And it smelled moldy in my room. They donât have 2 queen beds they have 2 double beds instead which is something they can improve.
The gym is really nice.
They have a nice small mall with a sports bar which was fun for the kids at night.
The staff is nice but sometimes they donât understand you well and it could be frustrating.
Overall our experience was great.
Would I recommend this place ? Yes
Would I come back ? Yes
We had a wonderful stay at Barcelo Maya Colonial. Great family vacation! Our 4 and 6 year old kids had a blast at the water parks, pools, and ocean! Highly recommend for a family vacation, food was great, the shows were very entertaining, and the Colonial is centrally located to access all the hotels and attractions. We hope to plan another trip there in the future!
We had an amazing family vacation. This is our seventh time staying in the Riviera Maya on many different properties and this vacation was by far for the best. This property has so many great things for whatever you wanna do during your vacation. Great location for excursions- no long travel time. I will say the rooms are very dated though, and the air conditioning was moldy and fan made noise but other than that it was a fabulous trip and will come back. If room esthetics are important to u than this may not be your resort. The beach and pools were amazing! Friendly staff. Food was great! I was nervous about the food but really enjoyed buffets and restaurants! Bonus that There are cenotes right across the street which are incredible . Definitely would recommend this resort!
Only issue was small items went missing from our room and our families room until we complained at the desk and left the do not disturb sign out. This is the reason for 3 stars on the staff even though it was likely one employee out of hundreds. The staff was otherwise extremely helpful and kind! Property is beautiful and massive and the food was delicious. Make sure to reserve your dinners upon check in as they book up quickly!
Personally did not like seeing the captive dolphins in the small pools. Let's stop doing this to exploit money at the dolphins expense as I heard 1 had just died recently from jumping & hitting the wall. sad for sure. You are better than this Barcelo. Your properties are excellent, staff is great, good food.
bret
8/10
Mycket bra hotell komplex har nÄgra Är pÄ nacken men trots det sÄ Àr det super bra !!
Lite svÄrt att boka Ala carte restaurangerna bara
Fantastic experience overall. Food was descent and staff was great with everything. We loved how big the resort was so we really could experience a variety of amenities, many different restaurants, all the pools, never had issues with seating/ loungers.
8 night stay for 7 people with 3 rooms. Ibooked for the Colonial but we were moved to the Beach without notification. Room and dining were as we expected. 1 room had a toilet back up spilling black water onto the floor. We should have asked for a room change then but they cleaned it and laundered anything we needed.Then same room begun to have leak in the ceiling so they had to change rooms on our last night. Still would go back.
We enjoyed our stay with our two young children. All amenities are close together, walking to the restaurant, beach, pool or show area was very easy and quick. The pools and beach are great! We also enjoyed the mini golfing. We were surprised that the pirate water park was an additional cost, when it did not offer much more than the included kid water island area.
Fantastic vacation all around but itâs the people that make the difference! Every person we encountered on the entire Grand Resort was friendly and helpful. Food excellent and the beach amazing!