Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Very good hotel great food staff very friendly we will go back. A real 5 star resort.

Un excellent établissement , un vrai 5 étoiles , la bouffe es es excellente , le service et les gens sont chaleureux bravo au haven. Je recommande fortement au gens d essayer ce petit bijoux

L'intimité et la propreté des lieux!!! Les cubains sont tres chaleureux et enthousiasme avec nous... La bouffe es convenable pour Cuba et qualité et prix es excellente...

We checked in easily. Our room was ready for check in. A little disappointed that the partial ocean view was almost not a view at all. Room was clean and well stocked. Room service was excellent as well. Restaurants had great food and service. The bars on the other hand need better stock. I tried a few of my favourite drinks and the bar tenders did the best with the ingredients they were supplied with. Not all bars were stocked equally. The grounds were spectacularly kept. Nice sized resort, easily go to the pool and beach and restaurant without walking miles. There were a couple of instances with guests that were acting inappropriately and the staff quietly fixed the situations, handled very well.

The resort is a high end resort for adults. Very well structured with great views all around to get great pictures. The staff were friendly and helpful. The resort was very clean and maintained its cleanliness throughout my stay. The food at the restaurants were really great. The breakfast restaurant needs more food options, but room service breakfast was better. The bars were stocked with top shelf liquor and was served upon request. The overall stay was great and would highly recommend. You will feel safe here as it is a private resort, so no stragglers could get on the premises. Also, the resort sits about 2 miles from the road so its very difficult for anyone to just enter the resort property. The only con is that this resort is 20-25 minutes from hotel zone so if you want to walk around cancun and attend local bars, you have to take a taxi which is like $70USD roundtrip. But however Haven is amazing and I would always come back and stay there.

Highly recommend Haven for a couples only trip. We stayed for our 30th anniversary in a Serenity Romance Suite and it was wonderful. Would definitely go back!

The hotel is ok, to be honest I was expecting a little bit more, the drinks at the Pool are awful, they taste cheap, I ordered a non-alcoholic pińa colada and it was terrible, my husband was trying different alcoholic beverages, and he said that they were just ok, the food is ok as well, not the best, buffets are average, and the quality of the food is average as well, Olios restaurant is very good, the pools are great, the spa is fantastic (my favorite part), the suites have beautiful views, but they don’t have a ventilation system in the WC so when someone poops the whole suite smells very bad, customer service is good, everyone is very polite. In general, I rate the hotel with a 7 or 8, on my next visit to Cancun, I would definitely not stay here and I will upgrade to a nicer hotel.

This resort has good and lots of bad . The resort is new and in great condition. Rooms smell amazing and the we loved our suite . Service was also great . We had Luis as our butler and he went above and beyond. He is the best thing about Haven resort . The biggest issue we had was the food was awful and the drinks were very very weak . I know that food at all inclusive isn’t going to be the best , but this place was really lacking . Several other guests said the same thing . This resort has a chance to be a 5 star hotel while things are slow during Covid . I don’t think they’ll do it . This was a huge disappointment. I am building a travel agency and I don’t think I’ll recommend this hotel to my clients . Luis was the only reason the trip wasn’t completely a bust. Lastly , the tv and WiFi in the rooms are awful . So we weren’t able to watch anything on our down times .

The staff was extremely attentive and hospitable. Great service all around from the restaurants, bars and waiters. Hotel is well kept, beautiful and in a great location. I would highly recommend this hotel 5 ⭐️⭐️⭐️⭐️⭐️

This resort is so amazing and I will be visiting again next time in Cancun. The resort had activities everyday, along with 5/6 different restaurants, shows to watch in the evening, DJ in the evening at the swim up pool bar and everything. You do not have to leave this resort for anything! The only issue I had was the jets not working in the jacuzzi that was in the balcony and they come up right away to fix. First experience to Mexico was everything thanks to Haven Riviera.